Updated CV

CURRICULUM VITAE JOANNA FLYNN

27 Well Grove, Hove Edge, Brighouse, HD6 2LT

Telephone (Eve): 01484 713163

Mobile: 07977 416930

Email: jf.illustrations@btinternet.com

Date of Birth: 02.12.1974

PERSONAL PROFILE

A determined and enthusiastic team leader and team player with the ability to communicate with people at all levels. Conversant in Sage accounting, Microsoft office, Web and Graphic design programs and uses initiative to generate new ideas. Organised, assertive, friendly and confident with a great personality.

CAREER HISTORY

Owner of Refreshing Web Design
Web Design, Graphic Design & Illustration
Aug 2007 – Present

• Design and build of websites using Dreamweaver and Flash.

• Design of corporate stationery, leaflets, advertisements, banners, posters, promotional literature and point of sale materials using Photoshop, InDesign, Illustrator and Adobe Acrobat.

• Self-taught web design coding and software including latest techniques in CSS (Cascading Style Sheets), HTML, Javascript, SQL, cross browser support and accessibility.

• Organising and sourcing web hosting and uploading files via FTP (File Transfer Protocol).

• Creativity and mind mapping techniques used to create engaging designs.

• Producing quotations and presenting to clients in meetings or over email.

• Working to tight deadlines and utilising time management skills.

• Rewriting web content to better optimise the clients’ websites with regards to search engines.

• Self-employed designer includes Web design creation and build, graphic design, illustration, sales, account management, prospecting, advertising, marketing, networking, training to keep abreast of new technologies, credit control and book-keeping.

Undercliffe Cemetery, Bradford :
Book-keeper
Dec 2007 – Dec 2008
Salary £70 per month

• Double-entry book-keeping using Sage Instant Accounts
• Working out staff wages and writing pay slips
• Checking all entries and chasing up queries
• Maintaining the database
• Producing financial data such as balance sheets and profit & loss sheets
  

Northern Commercials, Brighouse – Commercial Vehicle Dealership :
Database & Marketing Manager
Aug 2006 – Feb 2008
Salary £18,526

• Single-handed design, creation and maintenance of company website www.nor-com.co.uk using both Dreamweaver and Flash

• Design of all company advertisements, promotional literature and point of sale materials using design programs Photoshop, InDesign and Illustrator.

• Resolved highly web design related technical problems through my own research.

• Effective manager of six sales personnel bringing about a step change in manufacturer quality standard compliance.

• Excellent customer skills handling occasionally delicate customer satisfaction surveys.

• Actively sourced new business through regular prospecting telephone calls.

• Internal auditing and regular compliance checks of BSI ISO 9001 Quality Standards.

• Accurate collection of data and methodical cleansing of the Kerridge database system.

• Revolutionised the sales reporting system using complex and sophisticated MS Excel formulas

• Project Management skills attained through efficient planning, organisation and execution of promotional and corporate events.

Body Shop Consultant : Beauty product manufacturer
Dec 2005 – Jun 2006

• Focus, drive and determination selling products and meeting sales targets.

• Achieved head of the league table for top sales in the group.

• Excellent customer relationship skills building rapport with customers, consultants and managers.

• Willingness to travel across West Yorkshire to deliver the parties.

• Adapted quickly to the extensive product range in order to sell with confidence.

• Dedicated and hard-working nature enabled me to progress the business on an evening at the same time as working full time at Rosehill Polymers.

Rosehill Polymers Ltd, Sowerby Bridge ( Export manufacturer) : Sales Co-ordinator & Marketing Assistant
May 1998 – Jul 2006
Salary £17,600

• Pivotal role co-ordinating customer orders, transport, accounts and production.

• First point of contact for customer orders and enquiries.

• Took over processing and coordination of all export orders to Europe, USA and the Far East.

• Used knowledge of the French language to handle non-English speaking companies.

• Maintained excellent customer service and composure in a busy office under pressure.

• Assisted marketing manager with organisation of product exhibitions in Dublin and Singapore.

• Attention to detail demonstrated through meticulous maintenance of the customer database.

• Nominated as trainer of new recruits and staff on Sage Line 100 sales order processing programme due to patience, and ability to communicate effectively to people at any level.

• Internal auditing and regular compliance checks of BSI ISO 9001 Quality Standards.

• Prepared quotations and thrived on tight deadlines to turn orders around.

• Excellent communication skills liaising between departments and customers.

• Was held in high esteem by the Sales Director for my skills, efficiency and hard-working nature.

• Handled customer complaints and ensuring company complied with policies on preventative action and continual improvement.

Weight Watchers Leader
Nov 2003 - Apr 2004

• Approached to become a Weight Watchers team leader.

• Motivated, inspired and supported members individually and through weekly meeting talks.

• Committed to generating new business through regular direct marketing.

• Constantly invented new ideas for helping clients in the weekly meetings.

• Built excellent rapport with other leaders, offering constant encouragement.

• Successful part-time leader whilst working full-time at Rosehill Polymers.

• Received many cards from the clients when I left to begin studying graphic design.

Yorkshire Building Society, Halifax : Investment/Mortgage Customer Adviser
Jan 1996 – May 1998

• Varied role handling all mortgage, insurance and investment enquiries on the counter.

• Coped under extreme pressure of a busy office with staff shortages.

• Received two gifts through YBS ‘W.I.N. Scheme’ for my suggestions and ideas.

• Nominated as trainer of existing staff and new recruits on the bespoke computer system.

• Excellent product knowledge which resulted in becoming point of contact for all counter staff.

• Trusted with administering petty cash and bulk cash securicor deliveries.

Lloyds Bank, Elland & Halifax : Bank Clerk
Feb 1994 – Jan 1996

• Sorted through special customers’ statements, picking out their cheques to post out.

• Counter cashier at the Halifax branch, serving all types of customer transactions.

• Volunteered to cold call customers over the telephone selling general insurance. Excellent attitude towards building rapport with customers resulted in a sale.

• Processed the total day’s counter transactions on specialist machines.

• Supported colleagues and trained staff on the transaction processing machines.

PERSONAL ACHIEVEMENTS

• Publication of an illustration in a magazine advertisement. I received this commission by cold calling a graphic design and marketing company.

• Asked by the Senior director to draw a Lloyds Bank building which was then used on a centenary leaflet.

• Exhibited my own work at Lawrence Batley Theatre in Huddersfield.

• Designing and publishing several websites.

QUALIFICATIONS

• Currently studying Graphic Design degree, due to be completed in July 2009.

• Achieved a Merit in HND Graphic Design Course in June 2006.

• A Level in Art & Design.

• 10 A – C grade GCSE’s achieved, including Maths & English.

• 2 Modules of Chartered Institute of Banking taken and passed in Marketing & Sales and Financial Planning and Practice.

• Successfully completed customer focused training courses.

• Internal Auditing Training for ISO 9001:2000 Quality standards and procedures.

• Weight Watchers Team Leader status.